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Policies & FAQ's

At Jens Happy Pets, we highly value our pet sitters and our clients. It is crucial for us to respect their time, and provide excellent care to your beloved pets. Our cancellation policies are in place to ensure fairness to all parties involved. By adhering to these policies, we can confidently hold spots for our clients, and guarantee personalized care. Likewise.. helps keep schedules from fluctuating with too many changes, and we can guarantee more consistent work and payroll for our employees. 

Safety 
  • For the safety and comfort of the pets in our care, we require a minimum of three visits a day for dogs, and at least one visit per day for cats or other small animals. (For pets that are alone for 24 hours)
  • It is very important to us that our clients make sure to keep emergency contact information/care instructions up-to-date in the app.
  • Please make sure walkways are clear of ice, snow, or other debris. If we need to clear it, to safely get to your pets, additional time may be charged!
  • Check fences for holes or loose boards, and let us know if there is a problem area where you pet can escape!
  • Please make sure that all equipment for your pet is in good shape and fits well. If we feel that your pet may slip out of a harness or collar, we may require you to provide a safer alternative. 
  • Please keep us up to date on any changes with your pets food, health, temperament etc.
  • Make sure to provide as much information for your pets as possible. This includes any quirks that they may have, places they like to hide, or situations that may make them uncomfortable. This will allow us to take the best possible care of your pet as well as locate them, If they don’t greet us at the door. 
  • Please understand that we cannot be liable for the safety of cats that are allowed outside.  
  • If your pet poses a safety risk to one of my pet sitters, we may have to discontinue services. 
  • Let us know if someone we wouldn’t expect will be at your home… This includes family members, construction workers, cleaning people, etc. We have no problem with guests being at your home while we are visiting, but would like to have a heads up! 

Keys/Entry 

  • We will enter your home through any door of your choosing, if we are entering through a garage or door with a key pad, we still will require a key hidden on the promises, in case of a power outage or glitch. 
  • Please put your key in a hidden spot that’s reasonable to get to each day or use a lock box that is protected from the elements so we don’t have a problem with rust or freezing. 
  • If you choose to have your pet sitter hold onto the key for the duration of your trip, you still will be required to leave a hidden key on your property, so that in case of an emergency a back up pet sitter can get in. 
  • If you require your pet sitter to make a special trip to your home to pick up or drop off a key, a $15 fee will be added to cover time and gas. 
Booking/cancellations
  • Clients on a regular schedule will have priority, we will reserve time slots to guarantee services. However, if a regular client frequently cancels services or needs to take a break, we may not be able to continue holding spots. These clients can still request services as needed and we will do our best to accommodate them.
  • All visits need to be requested through the Time To Pet scheduler section , or by calling or texting 908-528-6253. Please do not request services through your pet sitter directly or through the conversation feed of the app. We do not want to miss your request. 
  • Regular scheduled services, or as needed services are booked without a deposit, but cancellation fees apply. 
  • Any daily dog walking, or as needed daily scheduled services need to be canceled before 12 AM same day. Any cancellations with less notice will be charged at the full rate of canceled visit. 
  • Any clients that require a cluster of visits scheduled for a long weekend or any kind of vacation services will be required to put down a deposit of 50% to hold all of the spots. Reservations are not confirmed or places held until we receive the deposit. Any cancellations after the initial reservation will result in a cancellation fee of 25% of the total. Cancellations with less than two weeks notice will result in a loss of the full deposit. This includes clients with late departures and those who come home early from a trip. Unfortunately, we cannot fill spots on such short notice..
  • Clients needing to book services over a major holiday will be required to put down a 50% deposit but if canceled will not receive the deposit back. Holiday trips book up very quickly and are very limited. We definitely turn away work, if we hold spots open for someone. So please make sure that you definitely need these services before booking with us.  

Client Meet and Greets 

  • Our client meeting and greets are an opportunity to go over all care details, as well as get to know your pet. We schedule these for 30 minutes. 
  • If your dog is nervous or shy, we may require some additional visits to be scheduled to make sure that your dog has an opportunity to become comfortable with their pet sitter. Stressed out pets, are not happy pets. Many times a shy or nervous dog can become a really happy and comfortable dog, with some additional visits. 
  • Scheduling a meet and greet does not guarantee services. In some cases we recognize it’s just not a good fit. 

We reserve the right to make changes to our services, rates and policies at any time. Should any changes occur, we will notify you in advance and provide the opportunity to discuss any concerns or questions you may have. By using our services, do you agree to abide by our cancellation and business policies. These policies are in place to ensure the best care for your pets, and maintain the efficiency and effectiveness of our operations. We appreciate your understanding and cooperation. If you have any questions, or need clarification on any of these policies mentioned above, please do not hesitate to ask. 

FAQ's

Simply give us a call or send a text at 908-528-6253. Or you can sign on as a new client from the top of the website and we will be in touch to discuss your needs.
Yes. I am very careful about who I select to be part of my team of Petsitter’s. I run a background check, I call several references, and I meet with them face-to-face to get to know them. I also use my team of Petsitter’s to care for my personal pets when I go away. So, I always ask myself… Am I comfortable giving them my house key?? If I won’t give them my key then I will not be hiring them to care for your pets!
Meet and greets are an opportunity for both the pet owner and Petsitter to get to know one another. This the opportunity for pet parents to go over all the care details for their pets, show their pet sitter where everything is, and go over care for their home including but not limited to which lights to leave on, where the pet food is, cleaning supplies, plants to be watered, etc.
With every service we send a message to let our clients know how everything went at the visit and we will include a picture if we are able to get one.
We accept credit cards, ACH, or checks mailed. We do not pick up payments.
If you choose to tip your pet sitter please leave cash clearly labeled for them or contact them for their Venmo. You may also tip when you make your payment through the app. Tips are not expected but definitely appreciated!
For the safety of my clients, I have Petsitter’s insurance through Pet sitters associates. I also carry additional bonding coverage. This insurance covers the clients pet, property, and belongings for injury or sickness to the pet, or damages to home or property or theft caused by neglect, dishonesty or accident. My employees are also covered under Workmen’s Compensation insurance. So my clients know that if their pet sitter becomes injured while caring for the pet or on the property, they are protected. This greatly reduces the liability on the Client side.
Our visits include anything that you need done while we are there. You pay for our (time) and let us know what needs to be done during that time. Our service is door to door which means when we walk in the door that’s when we start keeping track of the time. That may be a walk, playtime in the yard, lots of petting and affection, as well as feeding, watering the plants, bringing in the mail, or any other task that you need done. We do always check and refresh the water, give treats, as well as sending a message update after each visit. Please just make sure that your schedule enough time for your petsitter to complete the tasks you require.
For the safety of everyone involved we do not interact with any other animals or people during our visits with your pet. This cuts way down on the chance of dog fights, disease spread, or somebody being bitten.
For the safety of my team, we only care for animals that do not bite or have aggressive tendencies.
Nervous dogs are taken on a case by case basis as long as they are not a bite risk. Our nervous dog clients need a gentle approach, and we almost always require several visits to establish a relationship for the comfort of everyone involved. We want to make sure that your dog is comfortable and feels safe with us before you go away.
As long as we can safely walk your dog, we will do so. We may require separate walks if you have multiple dogs, or an extreme cases of dangerous behavior we may need to stay on the clients properly.
All of our clients are different and some of them use garage codes, others use keys. If you give us codes to get in, we still need to have either hidden key or a lockbox on the premises to access your home in case of power outage or problems with the code. Keys left on the premises are best, as if your regular Petsitter becomes ill, we don’t have to track them down to get your key to care for your pet. We can just access your key from the hidden spot or the lockbox.
All services must be scheduled through the scheduler section of the app or by calling or texting our main line at 908-528-6253. New clients would just schedule pet care by calling or texting.
You do not have to be a regular client to schedule services with us. However, we do prioritize our regular scheduled clients and always make sure to have a spot for them. After that, it’s a first come first serve basis, and we will fit you in where we are able.

Due to the nature of this type of service, we do experience financial losses with cancellations. Because of that, I do have cancellation policies in place, depending upon the type of service that you are scheduling. Please review the bookings and policies above.